Monday, October 5, 2020

The Week Mind - 27th Sep to 3rd Oct

This is part III of the series, What is the relationship between religions and market share?

You can catch up on Part I - an introduction - here and Part II – converting competition users - here.

Here is a recap on how market share could be grown for religions.

  1. By converting competition users
  2. By converting non-users
  3. By adding new users who did not exist earlier
  4. By making the users consume more of their product in a single usage
  5. By making the users consume more of their product by finding different occasions

Today, we will cover point no. 2

By converting non-users

Non-users of religion are a small percentage. In India that number is roughly 1%. 1% of the 1.31 billion people who choose to not follow a religion. This 13 million people can be divided in two ways:

Atheists:

Atheists believe that there is no god. Of course, there are the good and bad in atheists too. The good ones keep their beliefs to themselves and would just wish that a believer finds the truth as soon as possible. They do not smirk, deride, or judge anyone for their beliefs. You may one day find life evolving on planet Venus, but to find a good atheist is near impossible.

Bad atheists on the other hand are high-handed, condescending people who judge you the second you utter a Jai Sri Ram. (And for want of secularity – an In Sha Allah or Hallelujah!) Then they go about with their own gospel of how we humans exist by chance and god has no role whatsoever. They will hand you a telescope and ask you to show them heaven and hell. They are no different from the other proselytizers. Given a chance, they would attack you with rational arguments to convert you to atheism.

A good atheist is a myth. Or god may be the one true good atheist. But a bad atheist would defend the belief that there is no good atheist (and thus probably god).

Agnostics:

Agnostics are those that are unsure about the existence of a god. They are not active worshippers, but they do not dissuade against god either. They are lost in their own inquiry and are curious to find answers. According to their theories, their common sense does not allow them to believe in a god. Yet, they are open to changing their preconceived notions if indeed there exists evidence against their two-pronged belief system. Our scientific prowess has not reached its fullest potential to explain a lot of inexplicable things that happen around us. Until that happens, an agnostic remains in the purgatory!

So, how do you convince these non-users to use your product? They do make a good number after all. There are two ways to handle this situation.

Incentives or rewards: Incentivize the non-believers with the riches of heaven. That there will be a day when everyone seeks religion and thus god (or vice versa) to be their salvation. Reward them with what they are lacking currently. And show them the path of how religion can lead them to their rewards. It is a tough job, but anything for market share.

Disincentives or punishment: Show them a sneak-peak of hell. Brainwash them on how certain rituals are indeed more scientific in nature (since they are believers of science) and we just do not understand the science behind it right now. Slowly lead them on to the path of making them doubt themselves to be those who won’t be saved even by god plainly because they are above science that is yet to be even discovered. And that is just because they do not believe in god.

Apart from forming a cartel of all religions and deriding these non-believers together, there is no better way to control the growth of non-believers. With education, awareness and critical thinking gaining prominence, non-believers are soon going to be more than that 1%. Instead of focussing on how to convert them, the cartel of religions may do themselves some good if they focus on how to sustain them at 1% and not allow them to grow.

And how do we know it? Because we just got to believe that god has all the answers!

On that note, let us dive into this week’s mind!


A. Political

Nothing interesting here!

B. Technology

The high privacy cost of a “Free” website, Aaron Sankin & Surya Mattu, The Markup

What happens when your closely held beliefs are shattered? This tool Blacklight does precisely that very thing. It opens us to the behind-the-scenes operations of almost all websites. Did you know that some websites record our clicks, our mouse movements and even keystrokes? It shows us what all trackers these have embedded in the websites, how Facebook and Google keeps track of every activity of yours and hunts you down, how there really is no reprieve from all the chasing and stalking. Blacklight shows you in many ways how you are the product and how it is done in the name of personalizing ads ‘for you’! A riveting read and a tool.

I scanned the websites I visit with Blacklight, and it’s horrifying. Now what?, Aaron Sankin, The Markup

If you are interested in exploring a rabbit hole, this article is even better. Aaron Sankin lays things threadbare on what are the things that are possibly going wrong. And he rates Tor as the best browser in terms of safety and non-tracking. And the most unsafe one? You guessed it right - Google Chrome!

C. Marketing

Has working remotely led to a dearth of good IPL ads this year?, Karuna Sharma, Business Insider

Pretty bad ads this IPL, is a common phrase every household discusses. But we got to give it to the organizations and the agencies for making a valiant attempt to create an ad under these trying circumstances. An ad creation process starts with the understanding of what the consumer believes in, right or wrong. It can be a need, want or a pure indulgence. But it is always about what the consumer believes it to be. When the current reality is all about chaos, there is little incentive for the marketeers in meeting consumers and understanding what their pain point is. Neither would a consumer be able to meet strangers to ask strange questions. We all know what the bigger problem is – COVID. Do we have a solution to it? Of course, not! The ads were expected to be pathetic this year. But, on a relativity scale, Dream11 ads are a tad bit still better than the iPhone ads.

One thing I do not understand is how I am to study more/better from using UpGrad, Unacademy (Great Learning and all that jazz from what I can recall) when a good part of my next two months is going to be engrossed in watching IPL? (Especially when my conversion to these platforms were from watching IPL in the first place). Whom are they advertising for? If I were the consumer to whom they were advertising, I would feel frustratingly guilty to watch these ads on IPL; guilt arising from the fact that I unable to utilise that Great Learning course which I have paid for, for which I am running an EMI too. I am unable to utilise since my time is spent watching IPL non-stop with these ads interspersed. Will conversion for these ads mean taking us all on a free guilt-trip?

D. Economics

Nothing interesting here either!

E. Sports

What an IPL this is turning out to be! Indian youngsters are upping the ante. Is it the lack of the hooraying or boohooing crowds that’s helping them hold their nerves, thus showcasing a superlative performance? By the end of two weeks of a high-scoring IPL, the unexpected has happened - RCB in the top half of the table and CSK in the bottom half. RCB has found the right balance, but they need to be consistent hereon. Consistency is one that they have always floundered in (except that brilliant 2016 season).

And what is going on in CSK? Without Raina, they seem to have lost their marbles. There is not one decent replacement for Kedar Jadhav who has all of one 30+ score since the 2018 IPL. To be fair to him, he was injured for the entire 2018 season then after hitting those winning runs against MI. The lone 30+ score also came against MI in 2019 where CSK lost miserably by 37 runs. Kedar scored 58 runs @ 107 SR in that knock. So, Kedar’s contribution has mainly been fielding for the team and, no surprises here, he is 35 years old. CSK, known for its astute signings, have lost their way. They need to learn a thing or two from the analytics backed recruitment of MI. If not, CSK is following the infamous footsteps of whom they have always been compared to – Manchester United.

F. eCommerce

Nothing interesting here!

G. Behaviour

A room full of women, Jithin Emmanuel Jacob, Medium

Men have got to learn a thing or two about gender equality. Not only because it is the right thing to do, but because it helps us to be self-aware. In my opinion, being self-aware is just one final step away from evolution. And what is better than doing the right thing? Doing the right thing knowing why you are doing it. This article was shared by Akash Basak and written by Jithin Emmaneul Jacob. Jithin has captured his experience at IIM Kozhikode and how it helped him view a male-dominated boardroom – crassly confident and lacking grace. Quite an interesting read!

H. Books & Cinema

I completed the beautiful book Rhododendrons in the Mist by Ruskin Bond. Was floored by its simplicity. I am more of a beach person than a hill person. But this book compels one to take off to some hill station to have some quietness in life. Oh, to be lost in thoughts while on the hills!

I have just about completed Irresistible by Adam Alter. I have been meaning to read this book for quite some time because of the premise – the rise of addictive technology and the business of keeping us hooked. The book neatly layers down the different motivations for any addiction. Given the depth of behavioural addiction as a subject, Adam Alter has done a phenomenal job of dumbing it down for the reader. Despite the topic being a heavily researched academic subject, the book is a breezy read. It is a peek into our own selves to look for our triggers, behaviours and motivations.

To top up Irresistible, I caught up with The Social Dilemma on Netflix. It feels like a condensed version of Irresistible. If you have watched The Social Dilemma and liked it, I urge you to pick up Irresistible. One grouse I have against The Social Dilemma is how they have not covered anything on Amazon. Seems like a big miss there!

With that, we wrap up this week's musing.

Do share your list of interesting articles that you came across.

And that's word no. 1851!

Sunday, September 27, 2020

The Week Mind - 20th to 26th Sep

 

This is part II of the series, What is the relationship between religions and market share. You can catch up on the introduction here.

Just a recap on how market share could be grown for religions.

  1. By converting competition users
  2. By converting non-users
  3. By adding new users who did not exist earlier
  4. By making the users consume more of their product in a single usage
  5. By making the users consume more of their product by finding different occasions

Today, we will cover point no. 1

 


By converting competition users

Who is the competition to any religion? In India, it is the market share dominant Hinduism vs. other religions like Islam, Christianity, Sikhism, Buddhism, Jainism, etc. And by common parlance, whoever holds the maximum share controls the market. In the case of religions, they control the narrative.

Humankind started with no religion and have come to this point of converting from one to another, over a period of 13,000 years. There is a quite a bit of marketing to learn here.

Who is the target segment to whom they pitch the conversion? Who make up the numbers and help in increasing their market share?

In India, mostly they are the forgotten people who bore the brunt of the Indian caste system. They make up the huge numbers on a quid pro quo basis. And adding to the pie are the unfortunate people who strongly believe that my God made me go through this suffering and if I convert to this other religion, I can escape suffering to have a peaceful life.

The vulnerable and unfortunate are the prime targets. The converters move with a mission backed by heavy investment. Because they are on a mission, the converters will henceforth be called missionaries. The missionaries later reap the benefits of that heavy investment over centuries of payback through donations, holy places visits and crucial manpower addition by means of spreading propaganda and procreation.

Let us work with a few numbers to understand the marketing bandwagon. All money quoted are for representation purposes.

Suppose a missionary is given Rs. 1000 to convert 10 people. The missionary will pitch to 100 people saying that if you join my religion, I could give you a status with zero baggage or alleviate your suffering. And you do not have to do it for free. Here, take these 5 rupees and improve your lives. They pitch Rs. 5 to 100 people to lure them in for the sermons. Rs. 500, well spent.

But over a period, people evaluate options; a lot of them drop out. Once the gestation period is complete, 10 out of those 100 people convert. And those 10 people are given a joining bonus of Rs. 50 that is left from the remaining kitty of Rs. 500 in the missionary’s budget.

The Customer Acquisition Cost is Rs. 100 (Budget of Rs. 1000 divided by 10 final converts).

The missionary achieves its goal.

The person who was converted got a total of Rs. 55 (Rs. 5 at the pitching stage and then a bonus of Rs. 50 after conversion).

Now, over the period of the convert’s lifetime, he will visit places of worship, make donations, make offspring (who, for no fault of theirs, will follow the same religion) and act as free manpower in spreading the propaganda for more converts (kind of a lead generator).

The first two – visiting places of worship and making donations - are economic activities where money flows back from the converted person to the religion. With the Rs. 55 that the convert got when converted, there would have been an economic upliftment. Most often the reason for the upliftment is credited to the new God who has been benevolent and not the money. This gives him a strong incentive to invest his reaps back into the religion by visiting and donating towards the places of worship. All our transactions with God have been about give and take. God, you make me pass that Applied Mechanics paper, and I will come to Tirupati and sacrifice my hair for you.

The next two – make offspring (who follow the same religion) and a free lead generator are what people do out of love and reverence. When a common man does it with no monetary incentive, he acts out of ignorance (ignorance that he has been played) and to do good for others (I was alleviated from my suffering, you will be too). With no monetary incentive, he works for the missionary machinery and helps them grow the market.

His Customer Lifetime Value is immense. That acquisition cost of Rs. 100 pales in comparison to the lakhs of rupees of value addition he would have done.

Thus, it is in the best interest of religion to grow market share by conversion. It is not an easy thing to do. But it is lucrative as a long-term plan.

On that note, let us dive into this week’s mind!



 

A. Political

Nothing interesting here!

B. Technology

The man who built a spyware empire says it’s time to come out of the shadows, Patrick Howell O’Neill, MIT Tech Review

You are being watched. The government has a secret system. A lot of people can reminisce this dialogue back to Person of Interest. Jonathan Nolan was not kidding when he wrote the series. In this age and time, it is easy to track anyone using their mobile phone. Fun fact is that we are already being tracked at an elementary level by advertisers. Remember when you were flabbergasted on seeing an ad for a product on Facebook right after a conversation about it over Whatsapp?

In this article, Shalev Hulio talks about one of the most notorious spyware companies in the world – NSO Group. He not only talks about how the fine line between security and privacy does not exist anymore, but also the ethical guidelines that his company tries to abide by. Ethical guidelines, and not legal guidelines!

Inside NSO, Israel’s billion-dollar spyware giant, Patrick Howell O’Neill, MIT Tech Review

If the above article piqued your interest, then this should quench your thirst for a detailed profile on the NSO group. Remember the saying, we are all in this together? The we here are the countries and they all are in this together.

C. Marketing

Nothing interesting here!

D. Economics

Nothing interesting here either!

E. Sports

An entertaining week of sports. CSK went from being the best to a team that is struggling to put a formidable playing XI that can chase any total. A shake-up of the starting XI is required. The team management has a week off to think about it before coming back to play on 2nd Oct. Watch out for this space for an in-depth analysis on how Net Run Rate (NRR) has played havoc in previous IPLs.

F. eCommerce

Nothing interesting here!

G. Behaviour

Why social media isn’t really the villain of this age, Manu Joseph, mint

There is one line about hypocrisy in this article, which makes it worthwhile to read. I haven’t watched The Social Dilemma yet. But this article does not have any spoilers. It is purely a funny way to look at the reality of the social dilemma.

Instagram at 10: how sharing photos has entertained us, upset us – and changed our sense of self, Jess Cartner-Morley, The Guardian

Call it an action, a habit, or an addiction. Sharing and browsing photos on Instagram activates those parts of the brain that makes us forget the outside world. TikTok took that kick to another level. They are deep work in maximizing pleasure. Just that this pleasure seeks more pleasure with no diminishing marginal utility. In the end, as life gets in the way, we feel sad and sometimes even depressed. Once we become self-aware of our surroundings, we put away our phones and vow not to touch Instagram again for the day. As reflex would have it, in just a few minutes, we would be back at checking our insta feed. This is akin to a cocaine addiction. After realizing that the habit is killing one from the inside, one vows not to touch cocaine again, but nevertheless goes back to it. Is Instagram equal to cocaine? I do not think so. Instagram if unchecked is a lot worse than cocaine. Oh well, at least we have the Narcotics Control Bureau to strictly control the cocaine supply. Who keeps a tab on Instagram?

H. Books & Cinema

We watched C U Soon. It is a perfect movie to watch at home because you have got to pause frequently to understand what really is going on. Partly because, every detail is condensed in that 1.5 hours run time. And partly because I do not understand Malayalam completely. C U Soon is a movie that you should not miss. Apart from the social message, it also draws too many parallels to the real-world behaviour of people around us.

Spoiler alert: The only way C U Soon is connected to COVID is the way it is shot. And nothing else!

I am still reading the short stories collection, Rhododendrons in the Mist by Ruskin Bond. Such simple writing! It makes you want to go to hills, rent a nice cottage, put your feet up with a warm ginger-lemon-honey tea by your side and read Ruskin Bond. A perfect holiday!

With that, we wrap up this week's musing.

Do share your list of interesting articles that you came across.

And that's word no. 1581!